Request for Service


PCTI is dedicated to providing quality products to consumers around the world. We have been able to achieve this goal for multiple decades now thanks to all of you. We want to ensure that your product is working at the optimal range for your application or help modify our existing units, if your application needs have changed.

Please make sure that while filling out the form below, you have access to the specific product you ordered, model number, serial number, along with any potential warranty information. It would also be helpful to include the power rating of the product, as well as the current location of the product. Providing this information (along with the description of the issue itself) will best allow us to provide the quality support that you are looking for, and that we want to provide for our customers. Thank you.  We are available to speak about your needs at 724-452-5787 from 8AM-3PM EST.

  • Please select the type of product you would like serviced.
  • Please input the KW or KVA rating of the unit, if known.
  • The model number can be found on the unit's label, usually located on the inside of the door, or on the front or back of the unit.
  • The serial number or NSN number can be found on the unit's label, usually located on the front or back of the unit, or inside the door.